Return and exchange policy

Last Updated: 10 June 2023 Thank you for shopping at sortedclothing.in! We want you to be completely satisfied with your purchase. This Return Policy ("Policy") outlines our guidelines and procedures for returning products purchased from our ecommerce store. Please read this Policy carefully to understand our return process and eligibility criteria.

Return Eligibility
We accept returns within 10 days from the date you receive your delivery. Without any shipping charges.
For the period of offers/sales/promotions we do not accept any returns. Only exchange is allowed.
But if you still want to return your order then shipping charges will be applied under this condition.
To be eligible for a return, the following conditions must be met:

a) The item must be in its original condition, unused, and with all tags and labels attached.

b) The item must be in its original packaging, which should be undamaged and unmarked.

c) The return request must be raised within the specified timeframe.

Return Process

To initiate a return, please follow these steps:

a) Raise a Return Request: Log in to your account on our website and navigate to the order history section. Locate the specific order containing the item you wish to return and select the option to raise a return request. Provide the necessary details, including the reason for the return.

b) Await Confirmation: Once you have submitted the return request, our customer support team will review it. We will send you a confirmation email with further instructions, including the return address.

c) Pack and Ship the Item: Carefully pack the item in its original packaging, ensuring that it is adequately protected during transit. Include a copy of the return confirmation email or a note with your order details. You are responsible for the shipping costs and ensuring that the package is securely sent to our head office at the following address:

sortedclothing.in 1st floor, C-Building, Rajlaxmi Complex, Thane Bhiwandi Road, Mumbai, Maharashtra - 421302

d) Tracking and Delivery Confirmation: We recommend using a trackable shipping method to return the item. Retain the tracking number and any delivery confirmation as proof of shipment.

Return Approval and Refund Once we receive the returned item and verify its eligibility for a return, we will process the refund. Please note the following: a) Inspection: The returned item will undergo an inspection to ensure that it meets the return eligibility criteria outlined in Section 1. If the item fails the inspection, we reserve the right to refuse the return and decline the refund.

b) Refund Method: The refund will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be credited back to your account.

c) Shipping Costs: Please note that shipping costs, including the original shipping charges and any return shipping fees, are non-refundable, unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the unwanted item following the return process outlined above and placing a new order for the desired item.

Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by arranging a return or providing a suitable solution, such as a replacement or refund, based on the circumstances.

Contact Us If you have any questions, concerns, or requests regarding our Return Policy or the return of your item, please contact us at [contact email]. We are here to assist you.

Thank you for choosing sortedclothing.in! We value your satisfaction and appreciate your business.

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