Cancellation Policy

Thank you for choosing sortedclothing.in! We understand that circumstances may arise that require you to cancel your order. This Cancellation Policy ("Policy") outlines our guidelines and procedures for canceling orders placed on our ecommerce store. Please read this Policy carefully to understand our cancellation process and eligibility criteria.

Order Cancellation Eligibility

Cancellation Window: Orders can be canceled within 24 hours from the time of purchase. We are unable to process cancellations for orders that have already been shipped.

Exceptions: During special offers, sales, or promotions, orders may be subject to different cancellation terms, and the cancellation window may be limited. Please refer to the specific terms and conditions of the promotion for details.

Cancellation Process

To initiate a cancellation, please follow these steps:

  • a) Log in to your account on our website.
  • b) Navigate to the order history section.
  • c) Locate the specific order you wish to cancel and select the option to initiate a cancellation.
  • d) Provide the necessary details, including the reason for the cancellation.
  • e) Await Confirmation: Once you have submitted the cancellation request, our customer support team will review it. We will send you a confirmation email if the cancellation is approved.

Refund for Canceled Orders

If your order is successfully canceled within the eligible cancellation window, a refund will be processed.

Please note the following:

Refund Method: The refund will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be credited back to your account.

Shipping Costs: Please note that shipping costs, including the original shipping charges, are non-refundable, unless the cancellation is due to our error or an issue with the product.

Special Offers: In the case of orders placed during special offers, sales, or promotions, the refund amount may be adjusted based on the terms and conditions of the promotion.

Contact Us

If you have any questions, concerns, or requests regarding our Cancellation Policy or the cancellation of your order, please contact us at connect@sortedclothing.in. We are here to assist you.

Thank you for your understanding, and we appreciate your business at sortedclothing.in!

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